Professionals come from diverse backgrounds and are independent contractors who work for themselves and are not employed by Montage. The professionals bring a lot of personal experience, but they are not licensed professionals. According to our Terms of Service, Montage is a communication platform that connects Clients and Professionals. Montage does not offer licensed professionals.
If your task requires a license, contact a service provider in that area.
Yes, Montage operates exclusively in the state of Rio de Janeiro, with its headquarters based in the Center of Rio de Janeiro.
Montage is a cashless platform, so to start a task, a valid credit card is required. We ask this when you are requesting a task, to verify your identity and validate your card for payment. Making sure it is active.
You will not be charged until the task is completed.
Professionals will never receive your phone number or email address. All communication is done directly through our platform. There is no need to exchange personal contact information because our in-app features such as calling and chat features allow Professionals to contact you directly through the app. To keep your personal information safe, we recommend that you do not exchange your personal contact details with your professionals.
The full address of your task is also hidden until the professional accepts your task request.
You are responsible for monitoring and supervising the work of your Professional. Montage does not monitor or supervise the work of Professionals, as they are independent professionals hired by Clients. If you are not at home, be sure to give your professional the instructions to complete your task correctly.
If you do not do this, your professional will try to obtain this information via chat.
Any and all materials are the responsibility of the customer. However, if you do not have enough knowledge to purchase the necessary material, ask a professional for help. He will help you via the app’s chat, answering your questions and providing the correct specifications.
Montage is a platform that was built to connect Clients and Professionals. While we have many categories to choose from, it’s important to keep in mind that Montage does not offer licensed professional services.
If you believe your task requires a licensed professional, we recommend that you clarify licensing and credentials with your professional or seek assistance outside of Montage.
Montage does not make any warranties regarding the accreditation, registration or license of any Montage professional. In the event that a Professional offers services that require a professional license, they are personally responsible for ensuring that they comply with all applicable laws.
If you need something specific for your task, be sure to write it clearly in the description of your task request. We also recommend that you message Tasker after booking to confirm they have the necessary equipment and tools.
Note: Professionals are independent contractors, so equipment and tools will vary from professional to professional.
After completing your Professional reservation, be sure to send a chat message. We recommend that you discuss your assignment in detail, ask any questions you may have, and make sure you and your professional understand the details of the job equally.
After discussing the task, you can confirm the date and time the task will be performed so that your Professional can schedule your task.
All tasks last a minimum of one hour, which means that Professionals cannot charge less than 1 hour of work. After the first hour, Professionals can bill in 15-minute increments.
Remember: you can pay through the Montage platform, so you must pay your professional securely through the website or app. Otherwise, you will be putting yourself at risk and the Professional may be removed from the Montage platform.
Professionals come from diverse backgrounds and are independent contractors who work for themselves and are not employed by Montage. The professionals bring a lot of personal experience, but they are not licensed professionals. According to our Terms of Service, Montage is a communication platform that connects Clients and Professionals. Montage does not offer licensed professionals.
If your task requires a license, contact a service provider in that area.
You can schedule a task up to 14 days in advance.
Your payment will be automatically processed with the registered card within 24 hours of the Professional sending the invoice. There is no need for any payments outside the platform.
Your invoice will include the number of hours worked and any expenses you agreed on in advance.
To change your credit card in the Montage app:
Click “Profile”.
Click “Payment” in the list.
Enter the new card information.
Click “Save”.
You can see the Professionals’ hourly rate when booking a task. This price includes the hourly rate your professional sets plus Montage’s 15% service fee (15% of the total price you pay for the task). This excludes any refunds made to the Professional (Professionals receive 100% of any refunds made).
Professionals can add approved expenses to the reimbursements area of their invoice. It’s important to remember that professionals are independent professionals, so everyone will have their own personal limits on how much they are willing to spend. Make sure you refund via the invoice in our app, not cash. The main reason for this is that we are not responsible for any issues that arise for payments outside the platform. Make sure to attach the receipt in the chat and make it clear what you need. If the professional cannot pay or does not want to pay for the items, we recommend that you pay for the items in advance and have a professional deliver them.
If you cancel a confirmed task within 24 hours of its scheduled start time, you may be charged a cancellation fee of one hour of the Professional’s hourly rate. We review cancellations to determine if a fee is applicable. If the cancellation is due to the Professional, there will be no fee charged.
We apologize that your professional was unable to complete the task and cancelled. If you still need this task, you can find a new professional and reschedule your task.
If you cancel a task within 24 hours of scheduling it, you may be charged a one-hour non-refundable cancellation fee. If you have been charged and your task does not fall within our cancellation fee policy, please contact Support. Provide the task, professional name, and reason for cancellation.
If any work has been completed, you and your Professional must determine the number of hours that should be billed. If you cannot reach an agreement, please contact our support team via email. Provide the task name, professional name, and details about what was completed and total work time.
Professionals will never receive your phone number or email address. All communication is done directly through our platform. There is no need to exchange personal contact information because our in-app features such as calling and chat features allow Professionals to contact you directly through the app. To keep your personal information safe, we recommend that you do not exchange your personal contact details with your professionals.
You can reserve tasks for the same day. However, this depends on the availability of professionals in your area and their availability.
No. You will not be able to contact a professional before booking a task. However, you can chat or speak to your professional through our app before any work is completed.
Anything important your Professional needs to know, such as supplies, parking, and building/home entrance details. It’s important to make sure your professional knows what is expected of them, including any tools or supplies they need to do the job to the best of their ability. This information also helps them better estimate how long their task will take and will ensure they are able to complete it optimally.
You must enter the location of where the task will be performed or, in the case of moving/delivery tasks, where the items will be picked up and delivered. For mobile tasks, you will be able to enter a departure and arrival address in the app when booking.
If you need something specific for your task, be sure to write it clearly in the description of your task request. We also recommend that you message Tasker after booking to confirm they have the necessary equipment and tools.
Note: Professionals are independent contractors, so equipment and tools will vary from professional to professional.
After completing your Professional reservation, be sure to send a chat message. We recommend that you discuss your assignment in detail, ask any questions you may have, and make sure you and your professional understand the details of the job equally.
After discussing the task, you can confirm the date and time the task will be performed so that your Professional can schedule your task.
You are responsible for monitoring and supervising the work of your Professional. Montage does not monitor or supervise the work of Professionals, as they are independent professionals hired by Clients. If you are not at home, be sure to give your professional the instructions to complete your task correctly.
If you do not do this, your professional will try to obtain this information via chat.
This means you had a great experience working with them on a previous assignment, so you want quick access to them in the app to book future assignments.
Ongoing tasks allow you to continue working with your professional and chat with them at any time.
Professionals are independent contractors who choose their own hourly rates by category, which means their rates vary from category to category.
Be sure to contact your Professional via your task chat as it allows for secure communication through our platform. You can chat or call through the app. Everything related to your task must be documented in writing, as chat must be your main means of communication.
Once a task has been invoiced by the Professional, you can leave a rating and review for your Professional in the app. You can rate your experience with your professional on a scale of 1 to 5 stars. 1 star will be displayed as a “negative” review and 5 stars is a “positive” review. At the bottom of the screen, you can also leave a public written review. Be honest, factual, and focus on task performance rather than character commentary. Please ensure that you do not post inappropriate content (including profanity, insults, slander or threats).
To encourage candid, honest feedback and avoid conflict, we ask users not to contact each other about a negative review. If a professional contacts you after leaving a review, please notify our support team.
We are sorry that your professional is late. If your task has not been cancelled, try contacting your professional. If they don’t respond, be sure to note this situation in the chat with the professional and then feel free to cancel the task. You can then reschedule your task with another professional.
All tasks last a minimum of one hour, which means that Professionals cannot charge less than 1 hour of work. After the first hour, Professionals can bill in 15-minute increments.
Montage Pro has many categories available for you to work with. Our recommendation is that you add all the categories that you feel comfortable with your skills.
If you haven’t received any assignments yet or aren’t getting as much as you’d like, here are some tips to improve your chances of receiving requests:
Make sure your account is not paused in your settings.
Add more availability to your work calendar. You will not appear in Client search results if you are not listed as available, and therefore you will not receive task requests. Make sure to increase your availability to only when you can actually complete your tasks.
Add any category you feel comfortable working with. The more categories you offer, the greater your visibility to Customers.
Put more details in your bio – be sure to add all of your experience that makes you the right person for the job! This will help you stand out from other professionals.
Add your work photos to increase client confidence that you are the right person for the job
Adjust your pricing to be more competitive in the categories you offer.
Note: The Montage Pro marketplace experiences changes throughout the year. The demand for Tasks from clients in Rio de Janeiro may vary according to the season, economic conditions, local events or holidays, and the Client’s behavior.
Having supplies on hand can make it easier for you to be ready for your tasks. It is recommended that you talk to your client before a task to ensure you have all the supplies needed for the task. We’ve listed some common supplies that most professionals have below:
Common General Supplies:
Tool kit
Hammer
Drill
Screwdriver with Extra Battery and Charger
Measuring tape
stylus
ladder
Common Supplies for Moving and Shipping:
Moving cart
Ropes, ribbons and ratchets.
Furniture Protectors
Rags and Blankets for Moving
Door lock
stylus
Bubble Wrap
Protective Gloves
Common Cleaning Supplies:
General Purpose Cleaner
Bucket
Floor cleaner and polisher.
Soap
Rubber gloves
Bathroom and Toilet Brush
Multi-Surface Floor Cleaner
Window Cleaner
Sponges (melamine sponges recommended)
Cleaning disinfectant
Clean cotton or microfiber towels
Portable duster/sweeper
Cordless vacuum cleaner
Additional charger for vacuum cleaner
Personal protective equipment
Your bio is the first thing clients see when selecting a professional. It’s their first impression of you, and a good bio can help promote your skills and experience.
Good questions to answer when writing your bio:
How long have you worked in each category? Do you have any certification?
Do you have a car for deliveries? Or perhaps a vacuum or mop for cleaning?
What would you do and how far would you go to accomplish the task efficiently?
The “Montage Pro” app is available on the App Store and Google Play. This app is different from the Montage app, which customers use to book their tasks. You can find these both apps for Android and iOS.
To set your availability:
Montage is committed to creating safe and reliable experiences.
Personal Information Security
All user data is treated seriously and securely, in accordance with our Privacy Policy.
Experience and Identification Check
All professionals must go through a selection process before becoming Montage professionals. This includes submitting: Criminal Record Certificate, providing a government-issued ID, and a final virtual interview with our team. If the professional has been unduly prosecuted or has committed minor infractions, which are part of their criminal record, we will deal with this on a case-by-case basis.
Dispute Resolution
Please contact Montage Pro regarding any disputes (damages, injuries or invoice issues). Our support team is available via email. If you have any relevant documentation (photos or receipts), don’t forget to send that too.
Montage Pro works hard to provide safe and reliable experiences, and we ask everyone to act professionally in all interactions related to Montage. In an effort to promote professionalism, we require that you use your government-issued name and an up-to-date photo of yourself in your profile.
If a negative experience arises while working on our platform, please always remain professional and feel free to apologize for the situation and/or contact local authorities if you feel appropriate. If you have any relevant documentation, please keep it as it may be useful at a later time. If these situations arise, please contact Montage Support immediately.
Montage Pro não oferece seguro contra quaisquer perdas sofridas pelos usuários. Se os usuários não conseguirem encontrar uma solução para o problema, a Montage Pro pode oferecer reembolsos dependendo do caso (sujeito às limitações estabelecidas nos Termos de Serviço).
Se você possuir um seguro (seguro do proprietário, seguro do locatário, seguro médico, apólice guarda-chuva) que o cobriria em caso de sinistro, recomendamos que você busque compensação por perdas com seu seguro pessoal. \
