{"id":8312,"date":"2021-07-29T11:23:21","date_gmt":"2021-07-29T11:23:21","guid":{"rendered":"https:\/\/montageapp.com.br\/faq\/"},"modified":"2023-12-01T08:05:36","modified_gmt":"2023-12-01T08:05:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/montageapp.com.br\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_empty_space height=&#8221;100px&#8221; el_class=&#8221;hide-mob&#8221;][\/vc_column][\/vc_row][vc_row][vc_column _et_uniqid=&#8221;et_custom_uniqid_new_61150654788b5&#8243;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text]<\/p>\n<h2 class=\"sec_title\">Frequently Asked Questions (FAQs)<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1628768033478{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;background-color: #edfafe !important;border-radius: 35px !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_61150713b49d4&#8243; el_class=&#8221;faq-row&#8221;][vc_column css=&#8221;.vc_custom_1628768017258{margin-right: 0px !important;margin-left: 0px !important;padding-top: 7.5% !important;padding-right: 7.5% !important;padding-bottom: 7.5% !important;padding-left: 7.5% !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_6115070a40184&#8243;][vc_column_text css=&#8221;.vc_custom_1701316282290{border-bottom-width: 2px !important;padding-bottom: 15px !important;border-bottom-color: #ccf1fd !important;border-bottom-style: solid !important;}&#8221;]<\/p>\n<div class=\"custom_tab_links\">\n<h2 class=\"h2_tab_link custom_tab1\">General information<\/h2>\n<h2 class=\"h2_tab_link custom_tab2\">Customers<\/h2>\n<h2 class=\"h2_tab_link custom_tab3\">Professionals<\/h2>\n<\/div>\n<p>[\/vc_column_text][vc_tta_accordion style=&#8221;modern&#8221; c_position=&#8221;right&#8221; active_section=&#8221;100&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;custom_tab1_content&#8221;][vc_tta_section title=&#8221;1. Are the professionals licensed?&#8221; tab_id=&#8221;1626681329215-145c8229-6bb2d175-0fcf&#8221;][vc_column_text]Professionals come from diverse backgrounds and are independent contractors who work for themselves and are not employed by Montage. The professionals bring a lot of personal experience, but they are not licensed professionals. According to our Terms of Service, Montage is a communication platform that connects Clients and Professionals. Montage does not offer licensed professionals.<\/p>\n<p>If your task requires a license, contact a service provider in that area.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. Does Montage only operate in the state of Rio de Janeiro?&#8221; tab_id=&#8221;1626692895137-b990e234-95e5d175-0fcf&#8221;][vc_column_text]Yes, Montage operates exclusively in the state of Rio de Janeiro, with its headquarters based in the Center of Rio de Janeiro.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. Why does Montage need my credit card to start a task?&#8221; tab_id=&#8221;1626692915343-d5cee442-3219d175-0fcf&#8221;][vc_column_text]Montage is a cashless platform, so to start a task, a valid credit card is required. We ask this when you are requesting a task, to verify your identity and validate your card for payment. Making sure it is active.<\/p>\n<p>You will not be charged until the task is completed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. Can professionals see my personal information (phone number, email or address)?&#8221; tab_id=&#8221;1626681329230-14a08886-c171d175-0fcf&#8221;][vc_column_text]Professionals will never receive your phone number or email address. All communication is done directly through our platform. There is no need to exchange personal contact information because our in-app features such as calling and chat features allow Professionals to contact you directly through the app. To keep your personal information safe, we recommend that you do not exchange your personal contact details with your professionals.<\/p>\n<p>The full address of your task is also hidden until the professional accepts your task request.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. Do I need to be home during the task?&#8221; tab_id=&#8221;1626692958589-7e7c8948-f202d175-0fcf&#8221;][vc_column_text]You are responsible for monitoring and supervising the work of your Professional. Montage does not monitor or supervise the work of Professionals, as they are independent professionals hired by Clients. If you are not at home, be sure to give your professional the instructions to complete your task correctly.<\/p>\n<p>If you do not do this, your professional will try to obtain this information via chat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. If I need to buy any material, does the professional buy it or am I responsible?&#8221; tab_id=&#8221;1628679475171-e4191f39-848f&#8221;][vc_column_text]Any and all materials are the responsibility of the customer. However, if you do not have enough knowledge to purchase the necessary material, ask a professional for help. He will help you via the app&#8217;s chat, answering your questions and providing the correct specifications.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;7. Can Montage help with professional services?&#8221; tab_id=&#8221;1628679516431-ea237bdf-a7e1&#8243;][vc_column_text]Montage is a platform that was built to connect Clients and Professionals. While we have many categories to choose from, it&#8217;s important to keep in mind that Montage does not offer licensed professional services.<\/p>\n<p>If you believe your task requires a licensed professional, we recommend that you clarify licensing and credentials with your professional or seek assistance outside of Montage.<\/p>\n<p>Montage does not make any warranties regarding the accreditation, registration or license of any Montage professional. In the event that a Professional offers services that require a professional license, they are personally responsible for ensuring that they comply with all applicable laws.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;8. What supplies will my practitioner have?&#8221; tab_id=&#8221;1628679518241-964600dc-a15f&#8221;][vc_column_text]If you need something specific for your task, be sure to write it clearly in the description of your task request. We also recommend that you message Tasker after booking to confirm they have the necessary equipment and tools.<\/p>\n<p>Note: Professionals are independent contractors, so equipment and tools will vary from professional to professional.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;9. What do I need to do after booking a task?&#8221; tab_id=&#8221;1701338206877-581a1960-33f1&#8243;][vc_column_text]After completing your Professional reservation, be sure to send a chat message. We recommend that you discuss your assignment in detail, ask any questions you may have, and make sure you and your professional understand the details of the job equally.<\/p>\n<p>After discussing the task, you can confirm the date and time the task will be performed so that your Professional can schedule your task.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;10. What is the one hour minimum?&#8221; tab_id=&#8221;1628679521917-2b0aa557-09be&#8221;][vc_column_text]All tasks last a minimum of one hour, which means that Professionals cannot charge less than 1 hour of work. After the first hour, Professionals can bill in 15-minute increments.<\/p>\n<p>Remember: you can pay through the Montage platform, so you must pay your professional securely through the website or app. Otherwise, you will be putting yourself at risk and the Professional may be removed from the Montage platform.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; c_position=&#8221;right&#8221; active_section=&#8221;100&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;custom_tab2_content&#8221;][vc_tta_section title=&#8221;1. Are the Professionals Licensed?&#8221; tab_id=&#8221;1626632990799-388ed716-a741d175-0fcf&#8221;][vc_column_text]Professionals come from diverse backgrounds and are independent contractors who work for themselves and are not employed by Montage. The professionals bring a lot of personal experience, but they are not licensed professionals. According to our Terms of Service, Montage is a communication platform that connects Clients and Professionals. Montage does not offer licensed professionals.<\/p>\n<p>If your task requires a license, contact a service provider in that area.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. How far in advance can I schedule my task?&#8221; tab_id=&#8221;1626693010494-d60ce2ab-6834d175-0fcf&#8221;][vc_column_text]You can schedule a task up to 14 days in advance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. How do I Pay My Professional?&#8221; tab_id=&#8221;1626693007938-d3ab640d-0f38d175-0fcf&#8221;][vc_column_text]Your payment will be automatically processed with the registered card within 24 hours of the Professional sending the invoice. There is no need for any payments outside the platform.<\/p>\n<p>Your invoice will include the number of hours worked and any expenses you agreed on in advance.<\/p>\n<p>To change your credit card in the Montage app:<\/p>\n<p>Click &#8220;Profile&#8221;.<br \/>\nClick &#8220;Payment&#8221; in the list.<br \/>\nEnter the new card information.<br \/>\nClick \u201cSave\u201d.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. What is Montage&#8217;s Service Fee?&#8221; tab_id=&#8221;1626693004977-6a8cf821-a433d175-0fcf&#8221;][vc_column_text]You can see the Professionals&#8217; hourly rate when booking a task. This price includes the hourly rate your professional sets plus Montage&#8217;s 15% service fee (15% of the total price you pay for the task). This excludes any refunds made to the Professional (Professionals receive 100% of any refunds made).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. How do I Reimburse the Professional for Additional Expenses?&#8221; tab_id=&#8221;1628680014166-15993a3a-660e&#8221;][vc_column_text]Professionals can add approved expenses to the reimbursements area of their invoice. It&#8217;s important to remember that professionals are independent professionals, so everyone will have their own personal limits on how much they are willing to spend. Make sure you refund via the invoice in our app, not cash. The main reason for this is that we are not responsible for any issues that arise for payments outside the platform. Make sure to attach the receipt in the chat and make it clear what you need. If the professional cannot pay or does not want to pay for the items, we recommend that you pay for the items in advance and have a professional deliver them.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. What is the Cancellation Policy?&#8221; tab_id=&#8221;1628680015827-a35d01c4-135c&#8221;][vc_column_text]If you cancel a confirmed task within 24 hours of its scheduled start time, you may be charged a cancellation fee of one hour of the Professional&#8217;s hourly rate. We review cancellations to determine if a fee is applicable. If the cancellation is due to the Professional, there will be no fee charged.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;7. My Professional Canceled the Task, What Should I Proceed?&#8221; tab_id=&#8221;1628680017071-bd6bbad8-944f&#8221;][vc_column_text]We apologize that your professional was unable to complete the task and cancelled. If you still need this task, you can find a new professional and reschedule your task.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;8. My Task Was Canceled, Why Was I Charged?&#8221; tab_id=&#8221;1628680019240-5c1b6c49-56da&#8221;][vc_column_text]If you cancel a task within 24 hours of scheduling it, you may be charged a one-hour non-refundable cancellation fee. If you have been charged and your task does not fall within our cancellation fee policy, please contact Support. Provide the task, professional name, and reason for cancellation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;9. My Task Needs to be Canceled, But Part of the Service Has Already Been Done, How Should I Proceed?&#8221; tab_id=&#8221;1628680126057-f71514b8-54e3&#8243;][vc_column_text]If any work has been completed, you and your Professional must determine the number of hours that should be billed. If you cannot reach an agreement, please contact our support team via email. Provide the task name, professional name, and details about what was completed and total work time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;10. Can Professionals See My Phone Number, Email or Address?&#8221; tab_id=&#8221;1628680153165-2fb499bb-4c6d&#8221;][vc_column_text]Professionals will never receive your phone number or email address. All communication is done directly through our platform. There is no need to exchange personal contact information because our in-app features such as calling and chat features allow Professionals to contact you directly through the app. To keep your personal information safe, we recommend that you do not exchange your personal contact details with your professionals.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;11. Can I Schedule a Task for the Same Day?&#8221; tab_id=&#8221;1628680180953-5e2366f9-917a&#8221;][vc_column_text]You can reserve tasks for the same day. However, this depends on the availability of professionals in your area and their availability.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;12. Can I Contact a Professional Before Scheduling a Task?&#8221; tab_id=&#8221;1628680229822-cc20cc8b-32d9&#8243;][vc_column_text]No. You will not be able to contact a professional before booking a task. However, you can chat or speak to your professional through our app before any work is completed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;13. What Information Should I Include in the Task Description?&#8221; tab_id=&#8221;1628680262481-e955f681-f3cb&#8221;][vc_column_text]Anything important your Professional needs to know, such as supplies, parking, and building\/home entrance details. It&#8217;s important to make sure your professional knows what is expected of them, including any tools or supplies they need to do the job to the best of their ability. This information also helps them better estimate how long their task will take and will ensure they are able to complete it optimally.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;14. What Should I Enter as the Task Location or Address?&#8221; tab_id=&#8221;1628680312125-0895d715-3214&#8243;][vc_column_text]You must enter the location of where the task will be performed or, in the case of moving\/delivery tasks, where the items will be picked up and delivered. For mobile tasks, you will be able to enter a departure and arrival address in the app when booking.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;15. What Supplies Will My Professional Have?&#8221; tab_id=&#8221;1628680346594-5751327f-d030&#8243;][vc_column_text]If you need something specific for your task, be sure to write it clearly in the description of your task request. We also recommend that you message Tasker after booking to confirm they have the necessary equipment and tools.<\/p>\n<p>Note: Professionals are independent contractors, so equipment and tools will vary from professional to professional.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;16. What do I need to do after scheduling a task?&#8221; tab_id=&#8221;1628680383544-4e0d8135-21d6&#8243;][vc_column_text]After completing your Professional reservation, be sure to send a chat message. We recommend that you discuss your assignment in detail, ask any questions you may have, and make sure you and your professional understand the details of the job equally.<\/p>\n<p>After discussing the task, you can confirm the date and time the task will be performed so that your Professional can schedule your task.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;17. Do I Need to Be Home During the Task?&#8221; tab_id=&#8221;1628680386074-6a1b21e3-5fee&#8221;][vc_column_text]You are responsible for monitoring and supervising the work of your Professional. Montage does not monitor or supervise the work of Professionals, as they are independent professionals hired by Clients. If you are not at home, be sure to give your professional the instructions to complete your task correctly.<\/p>\n<p>If you do not do this, your professional will try to obtain this information via chat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;18. What does it mean to be a Favorite Professional?&#8221; tab_id=&#8221;1628680387936-eb964ff2-b195&#8243;][vc_column_text]This means you had a great experience working with them on a previous assignment, so you want quick access to them in the app to book future assignments.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;19. What is an Ongoing Task?&#8221; tab_id=&#8221;1628680389619-866e8fb6-2373&#8243;][vc_column_text]Ongoing tasks allow you to continue working with your professional and chat with them at any time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;20. Why is My Professional Asking to Change the Task Category?&#8221; tab_id=&#8221;1628680390694-c5fcf009-5967&#8243;][vc_column_text]Professionals are independent contractors who choose their own hourly rates by category, which means their rates vary from category to category.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;21. How do I contact my Professional?&#8221; tab_id=&#8221;1628680393034-c4c9e1fb-b28b&#8221;][vc_column_text]Be sure to contact your Professional via your task chat as it allows for secure communication through our platform. You can chat or call through the app. Everything related to your task must be documented in writing, as chat must be your main means of communication.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;22. How do I make an assessment?&#8221; tab_id=&#8221;1628680394899-b0dba675-fd85&#8243;][vc_column_text]Once a task has been invoiced by the Professional, you can leave a rating and review for your Professional in the app. You can rate your experience with your professional on a scale of 1 to 5 stars. 1 star will be displayed as a \u201cnegative\u201d review and 5 stars is a \u201cpositive\u201d review. At the bottom of the screen, you can also leave a public written review. Be honest, factual, and focus on task performance rather than character commentary. Please ensure that you do not post inappropriate content (including profanity, insults, slander or threats).<\/p>\n<p>To encourage candid, honest feedback and avoid conflict, we ask users not to contact each other about a negative review. If a professional contacts you after leaving a review, please notify our support team.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;23. My Professional is Late, What Should I Do?&#8221; tab_id=&#8221;1628680396066-33896721-c00e&#8221;][vc_column_text]We are sorry that your professional is late. If your task has not been cancelled, try contacting your professional. If they don&#8217;t respond, be sure to note this situation in the chat with the professional and then feel free to cancel the task. You can then reschedule your task with another professional.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;24. What is the one hour minimum?&#8221; tab_id=&#8221;1628680397175-b14c9587-8361&#8243;][vc_column_text]All tasks last a minimum of one hour, which means that Professionals cannot charge less than 1 hour of work. After the first hour, Professionals can bill in 15-minute increments.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; c_position=&#8221;right&#8221; active_section=&#8221;18&#8243; collapsible_all=&#8221;true&#8221; el_class=&#8221;custom_tab3_content&#8221;][vc_tta_section title=&#8221;1. What Categories Should I Add to My Profile? How Do I Get More Tasks?&#8221; tab_id=&#8221;1627557836192-70e70c2c-70ad&#8221;][vc_column_text]Montage Pro has many categories available for you to work with. Our recommendation is that you add all the categories that you feel comfortable with your skills.<\/p>\n<p>If you haven&#8217;t received any assignments yet or aren&#8217;t getting as much as you&#8217;d like, here are some tips to improve your chances of receiving requests:<\/p>\n<p>Make sure your account is not paused in your settings.<br \/>\nAdd more availability to your work calendar. You will not appear in Client search results if you are not listed as available, and therefore you will not receive task requests. Make sure to increase your availability to only when you can actually complete your tasks.<br \/>\nAdd any category you feel comfortable working with. The more categories you offer, the greater your visibility to Customers.<br \/>\nPut more details in your bio &#8211; be sure to add all of your experience that makes you the right person for the job! This will help you stand out from other professionals.<br \/>\nAdd your work photos to increase client confidence that you are the right person for the job<br \/>\nAdjust your pricing to be more competitive in the categories you offer.<\/p>\n<p>Note: The Montage Pro marketplace experiences changes throughout the year. The demand for Tasks from clients in Rio de Janeiro may vary according to the season, economic conditions, local events or holidays, and the Client&#8217;s behavior.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. What Supplies Should I Have as a Professional?&#8221; tab_id=&#8221;1627557836228-8aa096c4-532c&#8221;][vc_column_text]Having supplies on hand can make it easier for you to be ready for your tasks. It is recommended that you talk to your client before a task to ensure you have all the supplies needed for the task. We&#8217;ve listed some common supplies that most professionals have below:<\/p>\n<p>Common General Supplies:<\/p>\n<p>Tool kit<br \/>\nHammer<br \/>\nDrill<br \/>\nScrewdriver with Extra Battery and Charger<br \/>\nMeasuring tape<br \/>\nstylus<br \/>\nladder<\/p>\n<p>Common Supplies for Moving and Shipping:<\/p>\n<p>Moving cart<br \/>\nRopes, ribbons and ratchets.<br \/>\nFurniture Protectors<br \/>\nRags and Blankets for Moving<br \/>\nDoor lock<br \/>\nstylus<br \/>\nBubble Wrap<br \/>\nProtective Gloves<\/p>\n<p>Common Cleaning Supplies:<\/p>\n<p>General Purpose Cleaner<br \/>\nBucket<br \/>\nFloor cleaner and polisher.<br \/>\nSoap<br \/>\nRubber gloves<br \/>\nBathroom and Toilet Brush<br \/>\nMulti-Surface Floor Cleaner<br \/>\nWindow Cleaner<br \/>\nSponges (melamine sponges recommended)<br \/>\nCleaning disinfectant<br \/>\nClean cotton or microfiber towels<br \/>\nPortable duster\/sweeper<br \/>\nCordless vacuum cleaner<br \/>\nAdditional charger for vacuum cleaner<br \/>\nPersonal protective equipment[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. How to Write an Effective Biography?&#8221; tab_id=&#8221;1627557836264-14a87994-81c4&#8243;][vc_column_text]Your bio is the first thing clients see when selecting a professional. It&#8217;s their first impression of you, and a good bio can help promote your skills and experience.<\/p>\n<p>Good questions to answer when writing your bio:<\/p>\n<p>How long have you worked in each category? Do you have any certification?<br \/>\nDo you have a car for deliveries? Or perhaps a vacuum or mop for cleaning?<br \/>\nWhat would you do and how far would you go to accomplish the task efficiently?[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. Payment Guidelines for Montage Professionals&#8221; tab_id=&#8221;1627557836305-cb7db649-1649&#8243;][vc_column_text]<\/p>\n<ul>\n<li>All payments must be made through the platform.<br \/>\nNot allowed:<br \/>\nMake payments outside the platform for any hours or expenses.<br \/>\nGive your contact information to another user (phone number, email address or website) for the purpose of payments outside the platform.<br \/>\nNegotiate the rate\/hour defined by the Professional.<br \/>\nCancel or block payment for tasks already started or completed.<br \/>\nAny action that bypasses the Montage Pro payment system.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. Download the Montage Pro App&#8221; tab_id=&#8221;1628680878041-4a0d9097-7c47&#8243;][vc_column_text]The \u201cMontage Pro\u201d app is available on the App Store and Google Play. This app is different from the Montage app, which customers use to book their tasks. You can find these both apps for Android and iOS.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. How do I define my availability?&#8221; tab_id=&#8221;1628680905356-a84b8f6d-2a55&#8243;][vc_column_text]To set your availability:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Go to the \u201cMy Business\u201d section of your app.<br \/>\nIn the center column of the section, you will see \u201cAvailability Calendar\u201d.<\/li>\n<li>Tap this icon and click \u201cAdd Available Slot\u201d.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;7. Platform Trust and Security Overview&#8221; tab_id=&#8221;1628680933822-ff4601c5-f0e1&#8243;][vc_column_text]Montage is committed to creating safe and reliable experiences.<\/p>\n<p><strong>Personal Information Security<\/strong><\/p>\n<p>All user data is treated seriously and securely, in accordance with our Privacy Policy.<\/p>\n<p><strong>Experience and Identification Check<\/strong><\/p>\n<p>All professionals must go through a selection process before becoming Montage professionals. This includes submitting: Criminal Record Certificate, providing a government-issued ID, and a final virtual interview with our team. If the professional has been unduly prosecuted or has committed minor infractions, which are part of their criminal record, we will deal with this on a case-by-case basis.<\/p>\n<p><strong>Dispute Resolution<\/strong><\/p>\n<p>Please contact Montage Pro regarding any disputes (damages, injuries or invoice issues). Our support team is available via email. If you have any relevant documentation (photos or receipts), don&#8217;t forget to send that too.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;8. Professionalism on the Platform&#8221; tab_id=&#8221;1628680963864-ad9365bf-7b55&#8243;][vc_column_text]Montage Pro works hard to provide safe and reliable experiences, and we ask everyone to act professionally in all interactions related to Montage. In an effort to promote professionalism, we require that you use your government-issued name and an up-to-date photo of yourself in your profile.<\/p>\n<p>If a negative experience arises while working on our platform, please always remain professional and feel free to apologize for the situation and\/or contact local authorities if you feel appropriate. If you have any relevant documentation, please keep it as it may be useful at a later time. If these situations arise, please contact Montage Support immediately.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;9. Que Tipo de Seguro que a Montage Pro Oferece?&#8221; tab_id=&#8221;1628680967788-94082549-8181&#8243;][vc_column_text]Montage Pro <strong>n\u00e3o oferece seguro<\/strong> contra quaisquer perdas sofridas pelos usu\u00e1rios. Se os usu\u00e1rios n\u00e3o conseguirem encontrar uma solu\u00e7\u00e3o para o problema, a Montage Pro pode oferecer reembolsos dependendo do caso (sujeito \u00e0s limita\u00e7\u00f5es estabelecidas nos Termos de Servi\u00e7o).<\/p>\n<p>Se voc\u00ea possuir um seguro (seguro do propriet\u00e1rio, seguro do locat\u00e1rio, seguro m\u00e9dico, ap\u00f3lice guarda-chuva) que o cobriria em caso de sinistro, <strong>recomendamos que voc\u00ea busque compensa\u00e7\u00e3o por perdas com seu seguro pessoal. \\<\/strong>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;7758&#8243; img_size=&#8221;full&#8221; el_class=&#8221;dot-img&#8221; css=&#8221;.vc_custom_1628783304173{margin-top: -70% !important;margin-left: -10% !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;8501&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; el_class=&#8221;dot-img&#8221; css=&#8221;.vc_custom_1628773064128{margin-top: -15% !important;margin-right: -10% !important;margin-bottom: -10% !important;}&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;100px&#8221; el_class=&#8221;hide-mob&#8221;][\/vc_column][\/vc_row][vc_row][vc_column _et_uniqid=&#8221;et_custom_uniqid_new_61150654788b5&#8243;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text] Frequently Asked Questions (FAQs) [\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1628768033478{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;background-color: #edfafe !important;border-radius: 35px !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_61150713b49d4&#8243; el_class=&#8221;faq-row&#8221;][vc_column css=&#8221;.vc_custom_1628768017258{margin-right: 0px !important;margin-left: 0px !important;padding-top: 7.5% !important;padding-right: 7.5% !important;padding-bottom: 7.5% !important;padding-left: 7.5% !important;}&#8221; _et_uniqid=&#8221;et_custom_uniqid_new_6115070a40184&#8243;][vc_column_text css=&#8221;.vc_custom_1701316282290{border-bottom-width: 2px !important;padding-bottom: 15px !important;border-bottom-color:&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8312","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/pages\/8312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/comments?post=8312"}],"version-history":[{"count":17,"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/pages\/8312\/revisions"}],"predecessor-version":[{"id":8734,"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/pages\/8312\/revisions\/8734"}],"wp:attachment":[{"href":"https:\/\/montageapp.com.br\/en\/wp-json\/wp\/v2\/media?parent=8312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}